Information available from West Quay Medical Centre providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme. 

Information covered by this scheme is only about the primary, general, or personal medical services we provide under contract to the National Health Service. 

Information to be published

 

Class 1 – Who we are and what we do

 

(Organisational information, structures, locations, and contacts) This will be current information only
Doctors in the practice	See 'Your Surgery' Page	Free of Charge
Contact details for the practice (named contacts where possible with telephone number and email address (if used))	Business Manager Tel: 01446 722792 Visit website/App	Free of Charge
Opening hours	Monday -  Friday  08.00 – 18.30 Out of Hours service call 111	Free of Charge
Other staffing details	See 'Your Surgery' page	Free of Charge

 

Class 2 – What we spend and how we spend it

 

(Financial information relating to projected and actual income and expenditure, procurement, contracts, and financial audit) Current and previous financial year as a minimum
Total cost to the PCT/LHB/HSSB of our contracted services	Available on request	Free of Charge
Audit of NHS income	Available on request f	Free of Charge

 

Class 3 – What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews) Current and previous year as a minimum
Plans for the development and provision of NHS services	See our notice boards, alternatively available on request	Online copy free Hard copy £1.00

Class 4 – How we make decisions

(Decision making processes and records of decisions) Current and previous year as a minimum
Records of decisions made in the practice affecting the provision of NHS services	Available on request	Free of Charge

Class 5 – Our policies and procedures

 

(Current written protocols, policies and procedures for delivering our services and responsibilities) Current information only (mark “not held” against any policies not actually held)
Policies and procedures about the employment of staff	Available on request	Maximum £1.00 each
Internal instructions to staff and policies relating to the delivery of services	Available on request	Maximum £1.00 each
Equality and diversity policy	Available on request	Online copy free Hard copy £1.00
Health and safety policy	Available on request	Online copy free Hard copy £1.00
Complaints procedures (including those covering requests for information and operating the publication scheme)	See our ‘Complaints’ section, alternatively available on request	Online copy free Hard copy £1.00
Records management policies (records retention, destruction and archive)	Available on request	Online copy free Hard copy £1.00
Data protection policies	Available on request	Online copy free Hard copy £1.00
Policies and procedures for handling requests for information	Available on request	Online copy free Hard copy £1.00
Patients’ charter	See our website or Practice Leaflet  available from the practice waiting room or reception request	Online copy free Hard copy £1.00

 

Class 6 – Lists and Registers

 

Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)

None Held

N/A

 

Class 7 – The services we offer

 

Information about the services we offer, including leaflets, guidance, and newsletters produced for the public)  Current information only
The services provided under contract to the NHS	Available on request	Online copy free Hard copy £1.00
Charges for any of these services	List of charges available from reception	Free of Charge
Information leaflets	Practice leaflets are freely available in the practice waiting room or upon request from reception.	Free of Charge
Out-of-hours arrangements	Please see our Website, Practice notice boards, or Practice leaflet, or simply ask a member of the practice team.	Free of Charge