Our Appointment System
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in color
- New seizure, fit or uncontrollable shaking
For immediate serious conditions such as the following, GO TO the Emergency Department (A+E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
24/7 Automated Appointment Line
Call a separate dedicated number (01446 500 578) which offers the ability for patients to book a GP Telephone Consultation (Subject to Availability) each morning from 8.00 am for on the day concerns, or issues.
After 9.00 am you can use this system to request a continuation fit note, make an appointment to discuss recent blood tests with GP, or book a routine pre-bookable GP appointment.
You can also book selected Nurse Health Care Assistant and Womens Health Appointments 24 hours a day. In addition, we may also send you a text message with a PIN to book yourself into specific clinics.
You will not need to speak to a receptionist and you can leave a brief description of your problem.
Call the surgery
Call the main surgery number (01446 722792) and select the appointments option. You will have the ability to press 5 to be passed through to the dedicated telephone appointment line or hold in the queue to speak to a receptionist to book an appointment.
Call the surgery on 01446 722792
If you use the dedicated appointment line you will need to verify yourself using your date of birth and your telephone number we have recorded. Therefore you must advise us of your correct number to use the system to book appointments, and it is also helpful for us to send you text messages.
We believe this will remove some of the pressure and frustration when patients try and call the surgery from 8.00 am and ultimately improve the patient experience of making an appointment.
Appointments
We have been working in different ways since the pandemic to ensure our patient's needs are met, delivering telephone, face-to-face, video, and online consultations. It is still the norm for the first contact with a GP or Clinical Pharmacist to be via a telephone call back when they discuss your medical problem. Following this discussion, they may ask you to visit the practice for a face-to-face consultation or refer you to the appropriate team or service. Nurse appointments are face-to-face and can be booked directly by reception.
Availability
Appointments are available every weekday between 08:30 and 18:00. The surgery offers a mixture of pre-bookable, same-day, and emergency appointments.
Making an Appointment
When you contact us to make an appointment, the doctors have instructed our reception team to ask you if you can tell us what the appointment is for. This information is to help you to get the right appointment with the right clinician. If you do not wish to provide this information, the receptionists will respect your decision.
Patients seeking advice from abroad
Please note that we cannot offer medical advice or consultations for patients who are currently abroad, whether you are on vacation, working abroad, or for any other reason.
You are advised instead to seek medical advice local to where you are. This includes travel within the UK away from the local region (please temporarily register with an NHS GP local to your location).
Clinical Pharmacy Team
Clinical Pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work. They can work directly with you, as part of the General Practice team, to make sure your medicines help you get better and stay well. Having a Clinical Pharmacist in the practice team means you can be treated by the best professional for your needs. All pharmacists are registered with the General Pharmaceutical Council.
When Will I See A Clinical Pharmacist?
You will see a Clinical Pharmacist when you need expert advice on your medication, often for those taking multiple medicines (polypharmacy). Below are some examples of how a Clinical Pharmacist can help you:
Long-term Conditions
If you have a condition such as asthma, diabetes, arthritis, or high blood pressure, the Clinical Pharmacist can discuss the medicines you’re taking to make sure they’re working for you. They can also help you with lifestyle changes to help you manage your condition.
Reviewing Your Medicines
If you are taking medicines long-term, you should be regularly reviewed. The Clinical Pharmacist can review all your medicines, discuss how they are working for you, and carry out health checks, such as taking your blood pressure. They can also arrange for you to have blood or other tests.
After A Stay In the Hospital
If your medicines have been changed while you were in hospital, the Clinical Pharmacist can help explain these changes and ensure you get the maximum benefit from these medicines.
Your Appointment
Our Clinical Pharmacists can prescribe your medicines but you will still have to collect your medicines from your local pharmacy in the usual way. Please let the surgery know if you need to cancel or reschedule your appointment so that another patient can benefit from it instead.
For Common Illnesses You Can Still Visit Your Pharmacy
If you are suffering from a common illness such as a cold, hay fever, diarrhoea, an eye infection, or pain, the fastest way to get advice is to visit a Community Pharmacist who can advise and the appropriate treatment under the choose pharmacy scheme.
