We are one of the few surgeries in the Vale of Glamorgan offering a house call service to our patients. Due to increasing demands and lack of funding for primary care services, the aging population, and the shortage of GPs, we have now had to outline a home visit policy.

​Doctor House Calls are only available for patients who reside in the practice boundary and fall under the following groups:

• Terminally ill Patients
• Nursing Home Patients
• Bed Bound Patients

Under no circumstances are the doctors of West Quay Medical Centre able to provide a house call service for patients who are NOT terminally ill, NOT bed bound, nor lack transport of their own to attend the surgery.

Babies and small children should always be brought to the surgery and we will endeavor to see them promptly.  Doctors are vastly more productive in a surgery setting, seeing more patients, reviewing cases, and attending to any follow-ups. There is also a higher standard of care available in the surgery, with access to all your medical records and necessary medical equipment.

​If a house call is required and you fall under the groups mentioned above:

• All house call visit requests must be made by 11 am. After this time, we cannot guarantee that you will be visited that day
• Give as much detail as possible to our team to determine the most appropriate type of consultation
• You will be then informed if we can provide a house call
• If you feel you or your relative are too unwell to attend the surgery and require emergency care, please phone 999.

Our responsibility is to help you resolve your medical problem; your responsibility is to take all the reasonable steps, to enable us to do that. Please help us help you and our other patients by visiting the surgery whenever possible.