This form is only to be used by Carers who need to order repeat prescriptions for relatives who are unable sign up to use the NHS Wales App for example, patients with disablities or very elderly patients.

If you are not a Carer that needs to order repeat medication for someone, then NHS Wales App should be used as the primary system to re-order your prescriptions.


We would advise that you order any repeat medication 7 days before it is due. This will allow the surgery time to process the prescription (normally within 72 hours Mon-Fri) and for the pharmacy to prepare and dispense it. Any requests which are submitted earlier than 7 days will not be processed.

Wherever possible we will send it to your local nominated pharmacy. If you do not have a designated pharmacy and would like your prescription to be sent to them please let us know who is your chosen pharmacy is when you make your request.