Clinics & Services

Antenatal Clinic

Antenatal clinics are held all day every Thursday at West Quay Medical Centre by appointment and on a Wednesday morning at our Rhoose Branch.

The community midwife is present at the antenatal clinics and provides care before, during and after childbirth.

Baby Clinic

We hold a baby immunisation clinic every Monday for under 5s (except bank holidays) from 13:30 until 15:30. No appointment necessary. You can also make an appointment at reception to see the health visitor for weight checks and advice. 

Cervical Smears

Patients are encouraged to book an appointment for regular smears. Please ask the receptionist.

Minor Surgery

Many small lumps and bumps may be able to be treated at the Practice. Please make an appointment to see a doctor for an initial diagnosis to be made.  If appropriate, the doctor may refer you to our in-house minor surgery clinic along with a clinical photograph and patient consent which will be stored in the patient record. You will then receive a letter from the Practice detailing the next steps. 

Travel Advice

Our practice nurses will advise with regard to travel requirements and will administer any vaccinations, which may be necessary. More information can be found on the above tab.

In-House counselling

Patients can be referred via the GP for this service. 

Travel Vaccinations

If you are travelling to single European destinations and have at least six weeks notice please arrange a 20 minute appointment for travel advice with the practice nurse at your earliest convenience as often more than one appointment will be needed for vaccinations.  For Multi-destination trips/grand tours please see the practice nurse at least 3 months ahead of your trip.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below: 

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

You can also get travel advice and private immunisations from the following  www.nomadtravel.co.uk

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Passport signing
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates
• Private prescriptions for medication not normally prescribed / paid for by the NHS

We no longer complete Blue Badge Forms at the surgery. Please contact the local Vale of Glamorgan Council for this service.

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

List of fees for non-NHS services

Live Well with Hearing Loss Drop-in Service

Do you have a hearing loss? Do you need help with assistive equipment?

From the 5th October 2017, there will be a hearing loss drop-in service available at West Quay Medical Centre.

We can help you access advice, support and information, to get the most out of equipment services and items such as:

• Door bells
• Alarm bells
• Listening devices
• Telephones
• Loop systems
• Tinnitus relaxers
  

The Live Well service does not carry out hearing checks or hearing aid repairs or maintenance but we can help people find solutions to problems caused by hearing loss.

Come visit our drop-in for an informal chat - no appointment necessary:

When

1st Thursday of the month

Location

West Quay Medical Centre

Hood Road, BARRY CF62 5QN

Time

9.30am to- 12:00 noon

For more information please contact us by:

• Telephone: 02920 333 034
• Textphone: 02920 033 036
• Email: livewell.cymru@hearingloss.org.uk

Informative links to our posters are below:

English: Hub Barry West Quay PDF.pdf

Welsh: Hub Barry WestQuay Welsh PDF.pdf

Audiology

Audiology is the discipline concerned with assessment and treatment of hearing and balance disorders. Our specialties include:

• Hearing Assessment
• Hearing aid fitting and rehabilitation; hearing aid repair service
• Hearing therapy; tinnitus assessment, intervention and rehabilitation
• Vestibular/balance assessment, intervention and rehabilitation
• Paediatric services
• Cochlear Implant/BAHA Adults and Children

The department offers a satellite clinic in Barry at West Quay Medical Centre.

All patients are encouraged to have a reassessment of their hearing three years after the initial fitting of their hearing aid. If they feel that their hearing is worse at any time within this time period, they may also phone the department to make an appointment. If the patient feels that they would like a second hearing aid or would like to see a hearing therapist, please phone the department for an appointment (details below).

At each appointment, every patient will be asked for consent to have any procedures performed and also consent to have their representative / relative / friend / significant other present during the appointment.

Audiology Appointments

Our clinics have the following open access times:

West Quay Medical Centre, Hood Rd, Barry

All appointments for hearing aid fittings, hearing tests, hearing therapy and reassessments are booked and must be made through out booking line at the University Hospital of Wales.

From 13 March 2017, all of our repair sessions are on a walk-in basis on a Monday or Thursday only from 09:00 to 12:00 noon and 13:30 to 16:00.

Hearing aid repairs

Our clinics have the following open access times for hearing aid repairs. Please come and sit in the audiology waiting area and the technician will call patients in the order that they have arrived.

All of our repair sessions are on a walk-in basis on a Monday or Thursday only from 9.00 am to 12.00 noon and 1.30 pm to 4.00 pm.

Please phone / minicom (textphone) the Audiology Department on 029 2074 3011 for appointments at West Quay and for any audiology queries.

A lost aid charge of £65.00 may be incurred if the hearing aid has been damaged through misuse or if lost. If you are to be charged for a lost hearing aid and you would like this replaced at West Quay Medical Centre then a cheque should be made out to the Audiology Department before the hearing aid will be re-issued.

Postal Services

If the patient is unable to attend the clinic for any reason or cannot wait for a repair appointment then a postal service is available. Please enclose the hearing aid and a brief description of the problem, along with the hearing aid. It will be serviced the day it is received and sent back to the patient's home address by second class post.

Postal repairs should be sent to:
Clinic 9 Outpatients
Hearing Aid Clinic
UHW
Heath Park
Cardiff
CF14 4XW

Batteries

All batteries are provided free of charge on a yearly basis.

The patient or a representative can visit Outpatients Clinic 9, UHW, during our opening hours to collect batteries. Patients can also phone our main centre to request batteries to be posted to them.

Enquiries

You can contact our helpline by phone/minicom (textphone) on 029 2074 3011.

The helpline can be very busy at times. If you are unable to get through please leave a message on our answering machine and we will get back to you.

Alternatively you can email Audiology.Helpline.CAV@wales.nhs.uk.

Test Results

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please call us after the expected date of return - and after 2.00 pm. 

Our reception staff can give out some results over the phone or face-to-face.  However, they are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Please note that phone calls may be recorded for training and monitoring purposes.

For information on what your laboratory test results mean please visit Lab Tests Online UK